These House Rules apply to all bookings made via the website www.westbarnestate.com or by phone. These House Rules apply in addition to, and do not replace, our Booking Terms and Conditions. Please read our Booking Terms and Conditions and these House Rules carefully as they are contractual terms that will apply to the contract between the Lead Booker (“You/Your/Lead Booker”) and the Owner of the Property.
Defined terms used in these House Rules will have the same meaning as in the Booking Terms and Conditions unless otherwise specified.
General Rules
There is no charge for extra children under the age of 2 for any Booking, although this is restricted to a maximum of two and is subject to maximum occupancy restrictions.
The Property Description states the maximum number of persons permitted to occupy the Property at any time subject to any overriding government restrictions.
No smoking is permitted within the Property and You agree not to smoke at the Property.
Candles must not be used at the Property.
You must dispose of all waste properly in the bins provided, including, recycling, food waste and general waste. Any Hazardous waste such as batteries should be taken with you for appropriate disposal.
If there are no Electric Vehicle Charging points available at the property you MUST NOT use outdoor plugs or cables run into the house for the purpose of charging electric vehicles.
You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in nearby accommodation is not permitted after 11.00pm.
No subletting of the Property, in part or full, is allowed, unless in total agreement is made.
You must only allow Your Booking Group in the Property during the Stay unless agreed otherwise in writing by Us.
You must alert Us via the telephone numbers given in the check-in information at the earliest convenience of any issue with the Property, facilities, grounds, or equipment. If We have not been contacted during the Stay and provided with a chance to ‘make right’ any issues, then if an issue or complaint is made after the Stay You do not have the right to any compensation of any kind.
You acknowledge that if the Property is described as having Wi-Fi/ an internet connection please note that speeds vary especially in rural areas and coverage in properties vary. You and Your Booking Group must not use the internet for illegal purposes. We will not be held responsible for limited Wi-Fi in the property. In the same manner mobile phone signal varies and we cannot guarantee signal or connection.
No fireworks or sky lanterns shall be used at the Property or in the surrounding area.
No drones are to be used at any time at the Property.
You agree to take good care of the Property and leave it in a clean and tidy condition at the end of your Stay (We reserve the right to charge for extra cleaning if needed). See How to leave the property
You agree not to use any amplified equipment other than that provided.
You agree not to bring balloons containing glitter to the property and that you will not cause damage in any way by sticking banners and decorations to the walls or fixtures.
You agree not to bring pool floats containing glitter to the property.
You agree to be considerate of any neighbours during your stay and to keep noise levels to a minimum after 11pm.
You agree that all guests should return inside of the property by midnight latest and there should be no socialising within the outside grounds, terraces, or pool areas past midnight.
You agree not to cook anywhere on the Property other than in designated kitchen areas and BBQs.
You agree not to bring any pets to the Property unless previously agreed in writing with Us and included in the Booking Form and/or Booking Confirmation.
NB: Please note breaching House Rules will incur a £250 fee.
Rules For Use of Leisure Facilities
You agree:
That every care should be taken when around or using the pool.
That You and Your Booking Group will shower prior to entering the pool or hot tub to ensure no foreign items enter the pool or hot tub that will cause damage to the facility or the water.
Fake tan, suntan lotion, body lotions and moisturisers should not be worn when in the pool or hot tub as they can cause issues with water quality. No compensation will be given if facilities stop working or become unusable and these, or similar, are found to be the cause.
That all costumes or clothing is chlorine protected to prevent fading or damage. The costumes or clothing must be rinsed after every use. We will not be held responsible for items that are damaged.
To make sure that the cover to any hot tubs or swimming pool (where provided) is always replaced after use to retain the heat.
To note that the cover must be completely removed and that it is dangerous to be in the water with the cover on or partially on.
That no one should swim while under the influence of alcohol or drugs.
That hot tubs should not be used by children under 16 or by pregnant women, doctors’ advice should be sought prior to using if on medication.
Guests should ensure that they take breaks regularly when using the hot tub to avoid dehydration. We recommend taking a break every 20 minutes to re-stabilise core temperature.
Not to take any glass items near the pool or hot tub area.
No food or drink should be taken into the pool or hot tub or surrounding area.
Guests should note that some pools have a shallow end and a deep end and for your own safety diving is strictly prohibited. Signs will indicate pool depth.
To ensure that children under 16, or any novice swimmer of any age, are always supervised by an adult and confident swimmer at all times.
To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
Any damage to the pool or spa facilities arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to You.
To use the pool or play equipment at their own risk.
That in addition to these conditions You will follow any guidance at the Property that We have provided and will ensure that Your Booking Group adhere to any further guidance.
That We do not accept any responsibility for illness, injury, reaction, or condition resulting in using any of the pool, hot tub, or spa facilities.
Not to alter or tamper with the pool equipment.
Property Specific Terms
Note that our property has CCTV. This usually only covers the driveways and entrances and has been installed to protect the health and safety of guests and staff, to protect and manage the properties, and for quality control purposes. By making a booking you agree to the use of CCTV on and around the premises.
We ask that you are considerate of any neighbours during your stay and for this reason we have a ‘no noise after 11pm’ rule at all of our properties. It is very paramount that we maintain good relationships with the communities we are close to, and we very much appreciate you adhering to this rule.
Restricted Mobility Applicants:
Where the access to, layout or other physical feature of the property may be reasonably foreseen to cause individuals with restricted mobility difficulties, We have endeavoured to ensure that the information provided in respect of the Property has made this clear. You are required to inform Us in writing on submission of the Booking Form of the requirements of any individual due to be residing at the Property during the Stay with regard to any restricted mobility issues that may exist.
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